Refund Information
Refunds are given to program registrants under the following specific policy guidelines as approved by the Board of Park Commissioners. This policy applies to all programs offered by the Oak Lawn Park District or in any way were sponsored by the Park District.
Refunds are issued in check form to all registrants who paid the fee by check, cash or money order. A credit is issued for fees paid by credit card. Refund checks are always issued in the name of the program registrant regardless of who initially paid the fee.
The Oak Lawn Park District guarantees that you will be satisfied with the recreation classes, programs and services in which you participate. If you are not completely satisfied, tell us and we will arrange for one of the following: repeat the class at no charge, receive full credit that can be applied to any other program, or receive a refund (less 10% for handling fees)
Pro-rated refunds may be issued when accompanied by a written medical excuse from a physician provided the class session has not passed the halfway point. A service charge will be deducted.
Please allow at least two weeks for a refund. A signed refund request form must be completed before a refund can be issued. Refund forms can be obtained from any facility. Filling out a refund form does not guarantee a refund. All refunds need supervisor approval. There will be a 10% service charge on all refunds. If the Park District cancels a program, a full refund will be issued to all participants.
Satisfaction Guarantee does not apply to Trips, Golf Course and Driving Range fees, adult sport leagues, food and beverage, or tickets to entertainment and sporting events, contracted programs or unless otherwise specified. All refunds must be applied for in person at the specified Park District facilities.
Refunds will not be given for season passes.
Refund Policy
- Filling out this form does not guarantee a refund as ALL refunds are subject to supervisor approval.
- To be considered for a refund, this form must be submitted prior to the 3rd class meeting or prior to 50% of the classes that have been held; whichever is earlier, based on the date refund request is time stamped.
- Refunds DO NOT apply to trips, golf-course and driving range fees, adult sports leagues, food and beverages, tickets to entertainment and sporting events, memberships & contracted programs or unless otherwise noted. Most of these programs are run through outside parties and we are unable to refund their services.
- You will be charged for past classes, attended or unattended, based on the date of the refund request.
- A signed refund request form must be completed in person at any of our major facilities before a refund can be considered except for classes cancelled by the Park District.
- If the Park District cancels a program, you will receive a full refund without any processing fees.
- Pro-rated refunds may be issued when accompanied by a written medical excuse from a physician and a processing fee will be charged unless credit to my household is selected above.
- If a class is full to its maximum capacity with a wait list, you may be denied a refund unless the Park District can get a wait list participant into the class.
